For Switchy, a Samsung-backed platform specializing in phone trade-ins, Ashnoo developed a WhatsApp chatbot and integrated CRM solution to elevate the customer experience. The chatbot simplifies the trade-in process by providing instant phone valuations and guiding users through the necessary steps to exchange their old devices. Paired with Ashnoo’s powerful CRM, Switchy can monitor customer interactions in real time, enabling personalized support and ensuring a seamless journey from inquiry to trade-in. This solution has streamlined operations and strengthened Switchy’s position as a trusted platform for phone upgrades.
