We collaborated with a prestigious sushi restaurant to centralize their orders and transform the customer experience, moving away from reliance on third-party last-mile delivery platforms. By developing a custom chatbot integrated with WhatsApp, customers can now place orders directly through the restaurant’s own platform. This shift not only enhanced control over the customer journey, improving order accuracy and satisfaction, but also increased profit margins by eliminating third-party commissions. The new process created a more personal and direct relationship with customers, elevating the overall dining experience.
